Non-emergency patient transport

You may be eligible for the Healthcare Travel Cost scheme or be able to access our non-emergency patient transport service.

If you’re referred to hospital or other NHS premises for specialist NHS treatment or diagnostic tests by a doctor, dentist or another primary care health professional, you may be able to claim a refund of reasonable travel costs under the Healthcare Travel Costs Scheme. 

Visit the NHS website for more information.

Non-emergency patient transport services (NEPTS) support people requiring specialist transport to attend outpatient appointments, receive treatment and support with admission and discharge across the new Thames Valley Integrated Care Board (ICB) area and parts of Hampshire and Surrey and are provided by the EMED Group and cover:

NHS Thames Valley ICB:

• Buckinghamshire
• Oxfordshire
• Berkshire

Other areas:

• North East Hampshire (Aldershot, Farnborough, Fleet and Yateley), Surrey Heath.

Eligibility

The expectation remains that patients will make their own transport arrangements where they can and that this service is only for those whose medical need prevents them from using private or public transport.

Non-emergency patient transport is available if:

• Your medical condition means that you cannot use other forms of transport without it being detrimental to your health
• Your mobility means that you would be unable to access your appointment by other means
• You need the skills or support of patient transport staff before/on/after the journey.

Patients who wish to be considered for the service are required to be assessed against the national eligibility criteria by the patient transport provider before a booking can be made.

How to book

You, your family members or carers can book, cancel or change your non-emergency patient transport (NEPTS) if necessary.

Visit the EMED website for information on how to book non-emergency patient transport.

Complaints and compliments

To complain or compliment the service you have received from EMED, the non-emergency patient transport service, please send your complaint directly to EMED: This email address is being protected from spambots. You need JavaScript enabled to view it.

Or call 0300 777 3333 if you have a question regarding a transport booking.